Moving In

Prior to all move-ins and deliveries of bulk and heavy goods into and out of Marella, please submit a prefilled Lift Booking Form to Mosaic Bespoke Living via marella@mosaicbespokeliving.com.au

Advance notice will enable a smoother transition for all parties affected, including building management, existing Residents and, of course, the Resident(s) moving in.

Some points to consider regarding your move-in, and protective measures associated with same are:

1. Advance booking (48 hours’ minimum notice by email). This is necessary to ensure that the move does not conflict with an existing booking.
2. The need to prepare the passenger lifts for the pending move by installing protective curtains, and to halt passenger lift service during planned transportation of furniture.
3. Ensuring that the security of the development is maintained during the move.
4. Supervision, to ensure no damage is done to common property; for instance, damage to sprinkler heads, feature lift lobby joinery surrounds etc.
5. Advising on, or assisting the new resident/s regarding issues relating to the development’s common areas, including the car park; and
6. Updating the resident database and security access.

Marella incorporates an integrated access control system to regulate access for residents and guests. A system of proximity readers & intercom panels control access to carparks, building entry doors and lift controls. You will have been provided proximity fobs for access to common areas and keys for apartment access.

The pedestrian entrance is accessed via Surf Parade. The carpark entry point is located on Chelsea Avenue.

Letterboxes and a parcel room are located within the main walkway and lobby respectively, for the individual collection of mail, whilst the beach shower and surf store are also located on Ground Level.

Recreation facilities, including the gym, pool, sauna steam room and BBQ areas can be found on Level 1. Whilst the resident’s lounge and private dining area are located on Level 11.

The complex has a registered key/fob system in place for the security of all residents. This includes all common area doors, services, and individual units.

The locksmith for Marella’s registered key system is Able Security Group who can be reached directly on 07 3188 6084.

Any person requesting to be let into the property will be required to supply evidence to the registered locksmith that they reside at the property.

Please note that the call out cost will be payable directly by the resident. 

Additional Key Orders

Any additional key, access fob or garage remote requests are to be directed to the Mosaic Bespoke Living team via the online Key Order Form, who will collate orders and coordinate review and approval on behalf of the body corporate in bulk.

Please note for additional apartment entry door key orders, a signed Key Request will be issued to the registered locksmith including the requesting resident’s contact information.

You will be sent an invoice for payment. Once the invoice has been paid, the additional items will be issued to the resident via Registered Post.

Any questions can be directed to the Bespoke Living Team via marella@mosaicbespokeliving.com.au.

There are two passenger lifts servicing the building. Access fobs will only provide access to your apartment level, carpark levels and communal areas.

To call a lift, press the lift call button. When inside the lift, pass your access fob near the proximity reader and then press your floor number.

In the event of the lift shutting down, being stuck on a level or not calling, a call out request can be logged with Otis directly while the lift is still under warranty. Please note, if no fault is found, a call out fee will be applicable.

The emergency contact number is listed within the lift on the information panel. 

The lifts are managed by Mosaic Caretaking on behalf of the Body Corporate. To raise any issues, please contact the Bespoke Living Team.

Marella apartments are equipped with a video intercom system. You will notice your intercom panel installed in either your living area or hallway.

An intercom call station is installed at the building entry points and carpark security lines. Each call station is interfaced with the corresponding door it opens and is linked back to the call station within your apartment.

To call an apartment, simply dial the unit number followed by the bell symbol.

The ‘key symbol’ on your apartment wall station will unlock the corresponding door from which the call came and send the lift to the level of the building occupant authorising access.

Marella provides 10 visitor carparking bays located at the carpark entrance.

A total of 40 bicycle parking spaces are provided, comprising of 10 on Ground Level for visitors and 30 secure spaces for resident use throughout the basement.

Please note use of the visitor car parks and visitor bike racks is strictly limited to genuine visitors and is not to be used by building residents. Any residents not complying with the visitor parking by-laws will be breached.

Please be aware that Mosaic is not responsible for any loss or damage to bicycles stored in these areas and they are not covered by Body Corporate insurance and falls under the owner’s responsibility to insure. For added security, residents are strongly advised to use a secure bike lock when parking their bicycles.

If you wish to carry out any works within your apartment, balconies, car or storage space you must seek consent from the body corporate, as detailed in the by-laws.

A Lot Alteration/Improvement Application Form will need to be submitted via your Strata Manger who will assist with the approvals process by liaising with the Body Corporate Committee on your behalf.

SSKB Forms

Any unauthorised works carried out may void applicable warranties.

Over Bonnet Storage

The addition of carpark storage systems, such as over bonnet storage, also require body corporate approval.

Building services can sometimes affect the style and size of storage units that can be installed. For instance, if there is a fire sprinkler overhead there may be a maximum height restriction, or the presence of over bonnet storage can create challenges with manoeuvring in and out of the car space if you need to always park nose in.

Request a site visit from your chosen installer to take such factors into consideration when providing their quote. If they foresee any challenges, they may be able to propose an alternative custom solution.

While the prospect of introducing a furry friend into your new home is exciting, there is a process to be followed to help ensure the needs of all Residents are taken into consideration.

1. An application to the body corporate is necessary to advise that a Resident wishes to keep a pet on the premises and provides an opportunity for pet owners to present relevant and specific information relating to their animals.
2. Prior to lodging your application, familiarise yourself with the relevant Body Corporate By-Laws so that you can ensure your companion meets all requirements. Relevant Body Corporate By-Laws can be requested from your Stata Manager.
3. Submit a Pet Application Form via your Strata Manager.
4. Once the application has been submitted, it will be considered by the Body Corporate Committee in the next meeting, even if you have been granted pre-approval.

To assist the committee in making a reasonable decision, along with the Pet Application Form, you must supply the following information:

• A photograph
• Council registration/microchip details
• Proof of vaccination by copies of veterinary records

Please note that applications are non-transferable and are valid for the listed animal only.

When the time comes to put a personal stamp on your new home, we have compiled some helpful information to assist in your planning.

Our Design team has curated a list of interior stylists and high-quality brands that we have either worked with previously or received positive feedback about. Click the button below to access.

We encourage you to undertake your own due diligence before appointing a provider.

To ensure delivery and installation go smoothly, please refer to the following approximate key building and apartment access dimensions:

• Lift car: approx 2400mm high x 1870mm deep x 1200mm wide (inc. allowance for handrails).
• Lift door: approx. 2100mm high x 1000mm wide.
• Apartment entry door opening: approx. 2300mm high x 850mm wide.
• Basement: Carpark clearance height 2.2m | Ramp gradient of 1:4 at its steepest.
• Loading Bay Clearance Height: 8.8m x 3.5m, no maximum height.

View our list of suggested suppliers here.